General Conditions of the Educational Service

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This is a courtesy translation. The Spanish version is the binding text and prevails in the event of any discrepancy.

Unidad Educativa Particular Iberoamericano, AMIE code 23H00332, whose legal entity of reference is CORPORACION EDUCATIVA IBEROAMERICANO STO DGO CIA.LTDA. (RUC 2390630665001), legally represented by Lic. Isidro Ipólito Borja Fiallos, with registered address at Urbanización Hermanos Guerrero, calle Teniente Ruilova s/n y Río Sucúa, esquina, Santo Domingo de los Tsáchilas, Ecuador.

1. Nature and purpose

These Conditions govern general aspects of the educational and administrative relationship between the institution, the student and, where applicable, the student's mother, father or legal guardian. They supplement national regulations, the enrolment contract or form, the Code of Coexistence, the academic regulations, the tariff resolutions and any other applicable instruments.

No clause of this document may be construed as a waiver or limitation of rights recognised by the Constitution, the Ley Orgánica de Educación Intercultural, its General Regulations or provisions issued by the National Education Authority.

2. Authorised educational offering

Unidad Educativa Particular Iberoamericano, AMIE code 23H00332, shall provide only those levels, sub-levels, tracks, specialisations and modalities authorised by the National Education Authority for the relevant period. The institution holds authorisation to deliver the virtual distance modality for Upper Basic General Education and the Baccalaureate in Sciences pursuant to Resolution MINEDUC-CZ4-2024-00244-R, without prejudice to its other authorisations for on-site provision.

Advertising, guidance or pre-registration shall not in itself extend an administrative authorisation. Where an offering, campus or modality requires prior authorisation, it may be provided only once the legal requirement has been met.

3. Prior information and transparency

Before enrolment, the institution shall make available to families comprehensive and sufficient information on its mission and vision, pedagogical model, authorised enrolment and tuition fees, required resources or materials, uniforms where applicable, and complementary services. Amounts may not be increased during the school year outside the circumstances and procedures permitted by the regulations.

Lists of materials, uniforms, textbooks and platforms must comply with the rules on freedom of choice and the limits established by the National Education Authority. Families shall not be compelled to use a specific supplier where the regulations prohibit this.

4. Admission, registration and enrolment

Admission and enrolment are subject to legitimate academic, administrative and documentary requirements, to the availability of places and to the authorised offering. The institution may verify identity, academic records, legal representation and the documentation required for the student's official registration.

Submitting a form, reservation or pre-registration does not constitute definitive enrolment until the applicable formal conditions have been met. Where a remediable observation arises, the institution shall endeavour to communicate it through official channels so that it may be corrected.

5. Students who are minors

In every action affecting children and adolescents, their best interests and the principle of comprehensive protection shall apply. Academic, disciplinary, administrative and technological decisions must take into account their age, degree of maturity, right to be heard and the corresponding safeguards.

6. On-site modality

On-site provision shall take place on authorised premises and during authorised hours, in accordance with the calendar, timetables, curriculum, Code of Coexistence and institutional provisions compatible with national regulations. The institution may reorganise spaces, timetables or activities for pedagogical, safety, maintenance, emergency or regulatory reasons, seeking to ensure continuity and timely communication.

7. Virtual distance modality

In the virtual distance modality, teaching and learning take place through technological means and virtual environments, without prejudice to any activities, assessments, tutorials, identity verifications or in-person requirements imposed by the regulations, the academic plan or the operating authorisation.

Students must have connectivity and equipment compatible with the requirements communicated by the institution. An occasional lack of Internet access or a personal device failure does not automatically release the student from academic obligations; however, incidents reported in good time shall be assessed and may give rise to reasonable continuity measures where appropriate.

8. Calendar, timetables and attendance

The academic calendar, sessions, tutorials and assessment dates shall be communicated through official channels. Attendance and participation shall be recorded in accordance with the regulations and methodology applicable to each modality. Justified changes shall be communicated with reasonable notice, except in cases of emergency or force majeure.

9. Assessment, promotion and academic records

Assessments, grades, promotion, remedial work, supplementary examinations, validation, graduation and other academic processes shall be governed by the LOEI, its General Regulations, the assessment rules in force and the institutional instruments compatible with them.

Data displayed on platforms may be under review or pending closure. In the event of any discrepancy, the official records shall prevail once the corresponding validation procedure has been completed. The student or guardian may request a review through the established mechanisms.

10. Academic integrity and coexistence

Students must act with academic honesty and respect authorship, assessment rules, the rules of coexistence and the use of technological resources. Plagiarism, impersonation, alteration of documents, unauthorised access to assessments or systems, fraud and other conduct may be investigated and sanctioned solely through procedures consistent with due process and educational regulations.

The use of artificial intelligence shall depend on the instructions given for each activity. Where permitted, students must comply with the rules on transparency, attribution, verification and authorship established by the teacher or the institution. The tool does not replace the student's responsibility for the work submitted.

11. Enrolment fees, tuition and other charges

The institution shall charge only the amounts authorised by the National Education Authority and the additional services permitted by the regulations. The tariff resolution in force shall be made available to the educational community. Enrolment fees and the manner of paying tuition shall comply with the rules in force for private institutions.

No contributions, vouchers, examination fees, graduation fees or other unauthorised charges shall be required as a condition of the educational service. Tax receipts shall be issued in accordance with applicable legislation.

12. Arrears and debt collection

Arrears entitle the institution to undertake lawful collection efforts and, where appropriate, to initiate action to recover authorised amounts, but do not permit any impairment of the student's right to education. The institution shall not deny the student access on grounds of late or non-payment in breach of educational regulations.

Where arrears exceed the thresholds provided for by law, the institution may apply the procedures established by the LOEI and the guidelines of the National Education Authority, including notification to the district level where appropriate. Any reassignment must be carried out by the competent authority and access must continue until the corresponding place has been allocated.

13. Scholarships, discounts and financial aid

Scholarships shall be awarded in accordance with the percentages, criteria and procedures required by the regulations. Commercial or institutional discounts, where they exist, are distinct from scholarships and shall be governed by conditions notified in advance. No benefit may be administered in a discriminatory manner.

14. Withdrawal, transfer and termination of enrolment

Requests for withdrawal, transfer, school pass, re-entry or the release of documentation shall be processed in accordance with educational regulations and institutional procedures. Financial obligations already incurred shall be assessed by reference to the effective date of the procedure, the tariff resolution and applicable regulations, without making the release of academic documents conditional where doing so would be contrary to law.

15. Complementary services

Transport, catering, extracurricular activities, additional certifications and other complementary services shall be governed by specific conditions where they are offered. Their purchase shall not be presumed mandatory unless they form a legitimate, previously disclosed part of the authorised service in accordance with the regulations.

16. Institutional platforms and accounts

Email accounts, academic platforms and learning environments are instruments supporting the educational service. They are personal, except for institutional accounts that are expressly shared. Users must protect their credentials, comply with the acceptable use policies and report security incidents.

The institution may temporarily suspend an account on grounds of technical risk, security compromise or serious abuse, seeking to ensure that the measure is proportionate and does not become a disguised academic sanction or unduly affect the right to education.

17. Official communications

The institution may use institutional email, portals, messaging, telephone calls, system notifications and other previously disclosed channels for academic and administrative communications. Guardians must keep their contact details up to date and check the official channels regularly.

18. Data protection, image and recordings

The processing of personal data is governed by the institutional Privacy Policy. Acceptance of these Conditions does not amount to general consent for advertising, use of image, biometrics or non-essential purposes. Where processing requires consent, such consent shall be obtained separately and in accordance with the law.

19. Intellectual property and academic materials

Institutional and third-party materials shall be used with respect for copyright and licences. Students may access them for educational purposes within the authorised scope. Redistributing assessments, recordings, credentials, databases or protected content in a manner that infringes rights or compromises security is not permitted.

20. Support and continuity of service

The institution shall endeavour to keep critical systems available and to give notice of scheduled maintenance. In the event of a significant interruption attributable to the institution, reasonable measures shall be adopted to avoid academic prejudice, such as extending deadlines, rescheduling or providing alternative channels, in proportion to the actual impact.

21. Emergencies and force majeure

Natural events, widespread utility failures, orders from authorities, security incidents, health emergencies or other circumstances beyond reasonable control may require temporary changes of modality, timetable, campus or delivery mechanisms. Such measures must prioritise safety, pedagogical continuity and regulatory compliance.

22. Complaints and dispute resolution

Academic or administrative concerns must first be raised through the competent institutional channels. This does not limit the right of the student or guardian to approach the Education District, the Ministry of Education, data protection authorities, consumer authorities, the courts or other competent bodies where appropriate.

23. Related documents

• Terms and Conditions of Use.
• Personal Data Privacy and Protection Policy.
• Cookie Policy and Notice.
• Legal Notice and Institutional Information.
• Enrolment contract or form, tariff resolution, Code of Coexistence and academic regulations in force.

References

Asamblea Nacional del Ecuador. (2008). Constitución de la República del Ecuador. Registro Oficial No. 449, 20 de octubre de 2008, and amendments in force.

Asamblea Nacional del Ecuador. (2021). Ley Orgánica de Protección de Datos Personales. Quinto Suplemento del Registro Oficial No. 459, 26 de mayo de 2021. https://www.registroficial.gob.ec/

Presidencia de la República del Ecuador. (2023). Decreto Ejecutivo No. 904: Reglamento General de la Ley Orgánica de Protección de Datos Personales. Tercer Suplemento del Registro Oficial No. 435, 13 de noviembre de 2023. https://www.registroficial.gob.ec/

Superintendencia de Protección de Datos Personales. (2025). Resolución No. SPDP-SPD-2025-0028-R: Reglamento del Delegado de Protección de Datos Personales. https://spdp.gob.ec/

Superintendencia de Protección de Datos Personales. (2025). Resolución No. SPDP-SPD-2025-0024-R: Normativa general sobre transferencias o comunicaciones nacionales e internacionales de datos personales. https://spdp.gob.ec/

Asamblea Nacional del Ecuador. (2002). Ley de Comercio Electrónico, Firmas y Mensajes de Datos, and amendments in force.

Ministerio de Educación. (2024). Resolución No. MINEDUC-CZ4-2024-00244-R, de 28 de marzo de 2024.

Ministerio de Educación. (2025). Acuerdo No. MINEDUC-MINEDUC-2025-00030-A: Reglamento para la regulación de pensiones y matrículas en las instituciones educativas particulares y fiscomisionales del Sistema Nacional de Educación.

Ministerio de Educación. (2025). Reglamento General a la Ley Orgánica de Educación Intercultural, and amendments in force.

Ministerio de Educación. (n.d.). Ley Orgánica de Educación Intercultural, codification and amendments in force. https://educacion.gob.ec/

Servicio de Rentas Internas. (2026). Taxpayer registration certificate (RUC) of CORPORACION EDUCATIVA IBEROAMERICANO STO DGO CIA.LTDA., issued on 11 August 2026.